Creative Cloud cancelled, the fee was waived
u/Bit_Blitter had ChatGPT take the support chat when Creative Cloud Pro was to be cancelled. Adobe quoted an early termination fee of AUD 394.99 including tax. The fee was waived. One license was cancelled, and access lasts until 31 October 2026.
Done with ChatGPTAdvanced
This is a public report, not advice from Skatteetaten, NAV, Altinn or an accountant. Check figures, deadlines and decisions against the original.
What was done
On 12 October 2026 u/Bit_Blitter writes that he could not find a cancel button for Creative Cloud Pro. Auto-renewal was already off. ChatGPT could not find a button either, and asked if it should start a support chat. He said yes. The lines in the transcript are marked via Codex. He writes that everything except the final thank-you was ChatGPT. The agent asked to cancel, but wanted the date, the fee and the end of access before any fee was processed. Adobe quoted AUD 359.08 before tax and AUD 394.99 including tax. The license would be cancelled immediately. The agent asked them to waive the fee as a goodwill exception, and not to process a charge yet. It also asked for the alternative: let the subscription run out on 31 March 2027, state the remaining payments, and hold the cancellation while he compares. The last monthly charge was AUD 157.99, and the account overview said no payment was scheduled. Adobe replied that no cancellation had been processed, and that they were holding the request. The agent then asked them to check a waiver without changing the plan. Adobe replied that the fee had been waived as a one-time exception, and that the cancellation was already complete. 1 license had been cancelled, and 0 licenses remained. Access lasts until the next billing date, 31 October 2026, with 19 days left. A confirmation was to be sent by email. He wrote the final thank-you himself.
How it went
Adobe wrote that the fee was waived and that 1 license was cancelled. Access was to last until 31 October 2026. He does not say he checked the Admin Console afterwards.
Worth knowing
He asked them not to change the plan. Adobe still completed the cancellation in the same reply as the waiver. The post says a confirmation email would be sent, not that he has seen it. Check the original. This is not advice about your subscription.
How to do it
- Ask the agent how to cancel the subscription, without starting the chat.
- If you say yes to a chat, ask for the fee, the end date and the remaining charges before any change.
- Read the reply yourself. Do not accept a cancellation until the amount and the date are confirmed in writing.
Try it with ChatGPT
Draft a support chat with [supplier] about [subscription]. Ask them to state the fee and the end date, and not to change the plan. Do not send the chat, and do not accept a cancellation, until I say yes.
Replace text in brackets with your own.
Done when. You have read the fee and the end date, and no cancellation has been accepted without a yes.
Safety rule. No chat is sent, and no cancellation is accepted, until you have said yes.
Read the original
Read the original · u/Bit_Blitter on Reddit ·