Build answers to common questions from the council's own content
An AI switchboard in Vanylven municipality, Norway, handles about 80 percent of enquiries during the call, at about 1 to 2 minutes each. It only answers from content the council has approved, books appointments with caseworkers and says so when it does not know.
Done with ChatGPTModerate
This is a public report, not advice from Skatteetaten, NAV, Altinn or an accountant. Check figures, deadlines and decisions against the original.
What was done
An AI switchboard in Vanylven municipality, Norway, handles about 80 percent of enquiries during the call, at about 1 to 2 minutes each. It only answers from content the council has approved, books appointments with caseworkers and says so when it does not know. Callers are told it is a digital assistant. The supplier is Snakk.ai, and the case does not say how many people called, so check the original.
How to do it
- Paste the prompt into the tool, and replace the text in brackets with your own.
- Read the answer through. Do not send, delete or publish anything until you have seen it yourself.
- Check the original before you trust a figure, a name or a date.
Try it with ChatGPT
Read [our website and the documents on opening hours, prices and routines] and write the 20 most common questions residents or customers ask, with a short answer and a source for each. Mark questions where the answer is missing or unclear. Show me the list before anything goes into [the phone line or chat]. You are done when every answer has a source, or is marked as unknown.
Replace text in brackets with your own.
Done when. Every answer has a source, or is marked as unknown.
KI-Norge ·