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Let a chatbot answer customers first and collect orders

An author built an n8n chatbot for an engraving shop. It answers from a knowledge file, collects order details and hands over to the team when a customer types “team”. In one week it handled 68 chats and replied first in 62 of 65, after about 20 seconds versus 70 minutes for the team. Response time fell from 3 h 7 min to 38 min 54 s, but it is one shop, one week, and the author sells chatbot consulting.

Done with n8nModerate

This is a public report, not advice from Skatteetaten, NAV, Altinn or an accountant. Check figures, deadlines and decisions against the original.

What was done

An author built an n8n chatbot for an engraving shop. It answers from a knowledge file, collects order details and hands over to the team when a customer types “team”. In one week it handled 68 chats and replied first in 62 of 65, after about 20 seconds versus 70 minutes for the team. Response time fell from 3 h 7 min to 38 min 54 s, but it is one shop, one week, and the author sells chatbot consulting.

How to do it

  1. Paste the prompt into the tool, and replace the text in brackets with your own.
  2. Read the answer through. Do not send, delete or publish anything until you have seen it yourself.
  3. Check the original before you trust a figure, a name or a date.

Try it with n8n

Build a workflow that answers customers in the chat window from the knowledge file I add, collects order details in a form and hands the chat to the team when the customer types “team” or the answer is missing. Show me the text of each answer and the form before anything is published or connected to customers. You are done when I have tested ten questions myself and know which ones go on to the team.
Read the original

Unpromptable on Substack ·

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