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Sort the support inbox and draft replies from templates

A ZDNET writer set up ChatGPT Plus for his wife, who runs a small online shop alone. Once a day ChatGPT reads a rulebook, sorts the day's email and puts reply drafts from ten fixed templates in the drafts folder, while a separate script sends them. Of 1,689 emails in one batch, 25 were from real customers and only 11 needed her. He spent almost four weeks on a ChatGPT plan that did not work, but Claude got it running.

Done with ChatGPTModerate

This is a public report, not advice from Skatteetaten, NAV, Altinn or an accountant. Check figures, deadlines and decisions against the original.

What was done

A ZDNET writer set up ChatGPT Plus for his wife, who runs a small online shop alone. Once a day ChatGPT reads a rulebook, sorts the day's email and puts reply drafts from ten fixed templates in the drafts folder, while a separate script sends them. Of 1,689 emails in one batch, 25 were from real customers and only 11 needed her. He spent almost four weeks on a ChatGPT plan that did not work, but Claude got it running.

How to do it

  1. Paste the prompt into the tool, and replace the text in brackets with your own.
  2. Read the answer through. Do not send, delete or publish anything until you have seen it yourself.
  3. Check the original before you trust a figure, a name or a date.

Try it with ChatGPT

Read the emails that arrived at the support address today. Sort each one as customer, order, payment, newsletter, sales pitch or spam according to my rulebook. Draft a reply only when one of my reply templates fits, and put the rest in a folder for me. Show me the drafts and the sorting before anything is sent or deleted. You are done when the inbox is empty of everything except what I must answer myself.
Read the original

David Gewirtz in ZDNET ·

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